Customer Service Portal Update

  • Friday, 11th March, 2022
  • 16:01pm

We've been working hard behind the scenes to bring users and clients the best experience when interacting with our customer service portal.

From the main homepage, to the knowledgebase and more, we've implemented a few design and technical changes to make the site more accessible, user-friendly and easier on the eye.

Customer Service Portal Update

Bootstrap 4:

One of our main design changes has been the upgrading from Bootstrap 3 to Bootstrap 4, which is the main design framework we use for our site. Bootstrap 4 possesses a larger grid system, more detailed class naming, new colour options and more. With this change, we have more control over the look and feel of the site and aim to provide the user with a clean and professional experience when navigating our portal.

New Design Elements:

We have also integrated new design elements across the main page, knowledgebase and other areas of the portal including an updated grid for our hosting services, new content boxes and more refined, easier-to-read layouts. This aims to allow users to interact with the site more efficiently and helps to further inform regarding our services and other aspects of


As we move forward into 2022, and making the portal more useful to both clients and general website visitors, we will be working on streamlining our knowledgebase to ensure all articles are keeping up with technology and add new articles to help you keep upto date with WordPress, web hosting, domains, and more...

If there are any articles you feel would be beneficial, do reach out and let us know.


The EncodeDotHost Team

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