Customer Service Portal Update

  • Friday, 11th March, 2022
  • 16:01pm

We've been working hard behind the scenes to bring users and clients the best experience when interacting with our customer service portal.

From the main homepage, to the knowledgebase and more, we've implemented a few design and technical changes to make the site more accessible, user-friendly and easier on the eye.

Customer Service Portal Update

Bootstrap 4:

One of our main design changes has been the upgrading from Bootstrap 3 to Bootstrap 4, which is the main design framework we use for our site. Bootstrap 4 possesses a larger grid system, more detailed class naming, new colour options and more. With this change, we have more control over the look and feel of the site and aim to provide the user with a clean and professional experience when navigating our portal.

New Design Elements:

We have also integrated new design elements across the main page, knowledgebase and other areas of the portal including an updated grid for our hosting services, new content boxes and more refined, easier-to-read layouts. This aims to allow users to interact with the site more efficiently and helps to further inform regarding our services and other aspects of


As we move forward into 2022, and making the portal more useful to both clients and general website visitors, we will be working on streamlining our knowledgebase to ensure all articles are keeping up with technology and add new articles to help you keep upto date with WordPress, web hosting, domains, and more...

If there are any articles you feel would be beneficial, do reach out and let us know.


The EncodeDotHost Team

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Venatour Sports Travel

Encode have continually surpassed themselves in developing our new website. Their patience in learning and understanding what we needed from a website to provide the best service to our customers has been beneficial on so many levels. I would highly recommend them to anyone looking for intelligent solutions to their web, seo or business needs.

Lisa Cooley

Positive: Professionalism, Quality, Responsiveness, Value

Working with Neil is a dream; he's fast, efficient, responsive and full of website knowledge and advice. He won't baffle you with IT over load and will be honest about the best working solution.

Highly recommended!

Ellie Stevenson Author

Positive: Professionalism, Value

Encode and I had a very useful discussion about Wordpress and related issues at no cost to myself. He gave me some very helpful information and answered the questions I had.

I learnt quite a lot! Thank you.

Silvia Boev

Positive: Professionalism, Quality, Responsiveness, Value

I am very excited to work again with Neil. His attention to detail is second to none. I have seen his work in action in the past and he is great. I love his calm approach and his patient guidance to non-tech people like me. I would highly highly reccommend him!

Dr Fuz

Neil is the best! He has sorted out all our business emails and everything runs a great deal better now. Website issues are now a thing of the past as Neil has introduced a maintenance programme to ensure the site is always working optimally and any content changes are actioned pretty much immediately.

Highly recommended!!

H Scott-Brown

'Encode' provided my hosting and domain transfers. They were able to deal with the technicalities of the transfer in a particularly speedy manner, taking all the worry of the transfer, domain issues DNS and nameserver headaches as well as the migration. A couple of emails, and phone call meant it was done smoothly, swiftly and efficiently. All I can say is I'm really please they were recommended to me. Thank you