Couldn't find what you are looking for?

Knowledgebase Banner - WordPress Web Hosting

How do I unlock additional FTP accounts?

Unlocking the main FTP account does not unlock additional FTP accounts, additional accounts must be unlocked separately from the "AdditionalFTP Accounts" page.

To unlock FTP access for other packages, you need to enter the eXtend control panel for that respective package.

Login at using the credentials of the FTP account you wish to unlock, you will then be presented with various options for unlocking that particular account. Alternatively, accounts can be unlocked individually from your main control panel.


  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Why are my FTP transfers timing out following upgrading to Internet Explorer 11?

Some users of Windows 8.1 have found that following an update to Internet Explorer 11,...

The images on my website have been corrupted, what went wrong?

Sometimes this can occur as a result of uploading your images using FTP, most...

Why can I not upload large files with FTP?

FTP uploads are limited to 200MB per file. If you really need to use a larger file than this in...

I am trying to upload a large file onto my webspace, and the file manager inside the Control Panel will not let me. Why?

Because the file manager within the Control Panel is a web based FTP system, it does suffer from...

I can login to FTP via my client, but I cannot see a directory listing of my site files?

If your FTP client appears to log in correctly but no files or directories are listed, it's...