Articles

 Business Hosting Service Level Agreement (SLA)

As a business web hosting company we know that you are coming to us for a service that will...

 Cookie Policy

BatchHeader Ltd ("We", “Our”, “Us”) What are cookies? Cookies are small text files stored by...

 GDPR - Data Processing Agreement

This Data Processing Agreement (“DPA”) is an addendum to the Terms & Conditions between...

 SEO / Website / Marketing Support

Use this page to book business support for your website. During the day we can cover Search...

 Standard Pricing Structure

There are times when you need a pair of hand to help on your website and we can help. Whether...

 Support Availability and Service Response Times

The service desk serves as the primary interface between the support and customers. Its function...

 Terms and Conditions

You indicate acceptance of these terms and conditions of service by placing an order with...

 Website Privacy Policy

This is the privacy notice of BatchHeader Ltd t/a EncodeDotHost. In this document, "we", "our",...

 What is the Complaints and Appeals procedure?

We are committed to ensuring our customers receive a high standard of service. We also appreciate...