Knowledgebase Banner Advert

I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?

At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy on their network. As such, although you can still use mail.yourdomain.dom as the SMTP relay, you will not need to authenticate your SMTP. Simply un-check that option in your email client. Please note that wherever possible, we recommend you use your ISP's SMTP server as doing so speeds up the delivery of messages.
  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail if they...

Why is my mail client downloading duplicates of existing emails?

This issue will only occur when downloading mail via POP3. It is not something to...

How do I recover deleted mail in Exchange?

To recover mail that has been removed from the 'Deleted Items' folder in...

I can't send email, but I can receive it.

If you are having trouble sending mail but not receiving it, there is a possibility that...

Why does my email bounce with '550 relay not permitted'?

This usually happens because the nameservers on the affected domain have been...